Support
Support Policy
Last updated: May 9, 2026
How to contact us
For help with your account, listings, payments, subscriptions, profile verification, or suspected misuse, contact us at support@stanovnik.mk. Please write from the email address connected to your Stanovnik account whenever possible.
- For billing questions, include the Paddle receipt, transaction ID, subscription ID, or the email used at checkout.
- For listing issues, include the listing URL or listing ID, screenshots, and a short explanation of what happened.
- For privacy requests, include the account email and the right you want to exercise, such as access, correction, deletion, restriction, or objection.
Support hours and response times
We aim to respond to standard support requests within two business days. Urgent safety, fraud, payment-access, or account-lockout reports are prioritized, but response times can vary depending on the information provided and the complexity of the request.
Billing and Paddle support
Paid subscriptions, listing publish fees, and promotional boosts are processed through Paddle.com, our Merchant of Record for software and digital purchases. Paddle may send receipts, tax invoices, renewal notices, and payment emails directly to you.
- Stanovnik can help investigate whether a subscription, publish fee, or boost was applied correctly inside the platform.
- Paddle may handle payment method updates, tax documents, chargebacks, fraud checks, and refund processing.
- Refund eligibility is governed by our Refund Policy and Paddle's applicable checkout and billing rules.
Safety and abuse reports
If you see a suspicious listing, duplicate listing, false identity, prohibited item, intellectual-property issue, discriminatory content, scam attempt, or unauthorized use of personal information, report it to us immediately.
- We may remove, hide, edit, limit, or suspend content or accounts while reviewing a report.
- We may ask for identity, ownership, authorization, company registration, or property-related documentation when needed.
- Where required by law, we may cooperate with competent authorities.
What support cannot do
Stanovnik is a real estate technology platform, not a real estate broker, lawyer, notary, financial adviser, escrow provider, or party to transactions between users. We do not inspect properties, verify every claim made by sellers, guarantee availability, set property prices, mediate every dispute, or provide legal or tax advice.
Contact Support
Email support@stanovnik.mk and include the account email, listing URL, payment ID, screenshots, and the exact result you need.